FAQ
Frequently Asked Questions
How long does order processing take?
Orders are normally processed within 1–3 business days. Processing times may be longer during holidays or periods of unusually high demand.
How long does shipping take?
Shipping time depends on your location. Please review our Shipping Policy for current estimated delivery times.
How do I track my order?
When tracking is available, we will send tracking information after your order has been shipped. Tracking may take 24–72 hours to update.
Can I change my shipping address?
Contact support@nuzex.shop as soon as possible.
We will try to make the change, but we cannot guarantee modifications after fulfillment has started.
Can I cancel my order?
Contact us as soon as possible. Orders that have already entered fulfillment or shipment may no longer be cancellable.
What happens if my product arrives damaged?
Contact support@nuzex.shop with your order number and clear photographs or video showing the problem. We will review the issue and provide an appropriate solution.
Do you accept returns?
Eligible products may be returned within [30] days of delivery.
Some opened or used skincare, cosmetic, beauty, or personal-care products may be excluded for hygiene and safety reasons.
Please review our Refund & Return Policy before submitting a return.
When will I receive my refund?
Once an eligible return has been received and approved, we will issue the refund to the original payment method. Your bank or payment provider may require additional processing time.
Are NUZEX skincare products medical products?
Unless specifically stated otherwise, products sold through NUZEX are consumer cosmetic or personal-care products and are not intended to diagnose, treat, cure, or prevent diseases or medical conditions.
Always review individual product instructions, ingredient information, and warnings before use.
What should I do if I experience irritation?
Stop using the product and follow the instructions and warnings provided with the product. Seek advice from an appropriate healthcare professional if you have concerns about a reaction.
How can I contact NUZEX?
Email us at:
support@nuzex.shop
We normally respond within 1–3 business days.
Is ordering online secure?
Yes. We take great care with the information you provide during ordering. Our store’s server encrypts all credit card and personal data using SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
Yes. Our website uses a credit card processor with a secure internet payment gateway, and all data is encrypted with AES-256.
Is my personal information kept private?
Any information you share with us is private and confidential. We will never share, rent, or sell your personal information without your consent, except as required by law.