Shipping Policy
We aim to process and deliver your order as efficiently as possible. Please review the information below before placing your order.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed on weekends or public holidays.
During periods of high demand, promotional events, product launches, or holidays, processing may take longer.
Estimated Delivery Times
Estimated delivery times vary depending on the destination and shipping method.
Typical estimated delivery times are:
- United States: 5–10 business days
- Canada: 7–12 business days
- United Kingdom: 5–10 business days
- European countries: 7–12 business days
- Australia / New Zealand: 7–12 business days
- Other supported destinations: 7–20 business days
These are estimates rather than guaranteed delivery dates.
The delivery estimate shown at checkout or on the product page should be consistent with this policy.
Shipping Costs
Shipping charges, where applicable, are displayed at checkout before payment is completed.
We offer free standard shipping on orders of $40.00 USD or more. For orders below $40.00 USD, a standard shipping fee of $4.95 USD will apply.
Tracking Information
When tracking is available, customers will receive tracking information after their order has been dispatched.
Tracking information may take 24–72 hours to become active after shipment.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
If you notice an address error, contact us as soon as possible at support@nuzex.shop.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Lost or Delayed Packages
If your tracking information shows no meaningful update for an extended period, please contact us.
We will review the shipment and, where appropriate, contact the carrier or provide further assistance.
Customs, Duties and Taxes
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout
Customs procedures may occasionally delay delivery.
Questions
For shipping questions, contact:
support@nuzex.shop
Company Name: Xi'an Mingzhi Zhen Trading Co., Ltd.
Company Address: Room 301, Unit 1, Building 1, Yajule Huju BijI A District, Guodu Subdistrict, Chang'an District, Xi'an, Shaanxi, China
Phone: +86 15901211535