Refund & Return Policy

Refund & Return Policy

We want customers to have clear information about returns and refunds before making a purchase.

Return Period

You may request a return within 30 days after receiving your order, subject to the conditions below.

To request a return, contact us at:

support@nuzex.shop

Please contact us before returning an item. Products returned without prior authorization may not be accepted.

Return Eligibility

To be eligible for a return, the product must generally:

  • Be returned within the applicable return period.
  • Be in substantially the same condition in which it was received.
  • Include original packaging where reasonably possible.
  • Include proof of purchase or the relevant order number.

Hygiene and Personal Care Products

For hygiene, safety, and quality-control reasons, certain opened, used, or unsealed skincare, cosmetic, beauty, or personal-care products may not be eligible for return unless they arrived damaged, defective, or incorrect.

Any applicable restriction will be disclosed before purchase where required.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@nuzex.shop as soon as reasonably possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or video where appropriate

After reviewing the claim, we may offer a replacement, refund, or another appropriate resolution.

Non-Returnable Items

Subject to applicable consumer law, non-returnable items may include:

  • Products that have been opened or used where hygiene or safety restrictions apply
  • Gift cards
  • Personalized or customized products
  • Items specifically identified as final sale before purchase

This does not limit any rights you may have under applicable consumer protection laws.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

If the return is caused by an incorrect, damaged, or defective product supplied by us, we will provide an appropriate solution and may cover reasonable return shipping costs.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method.

After a refund has been processed by us, your bank or payment provider may require additional time to post the funds to your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered fulfillment or has been shipped.

Contact

For return and refund requests:

support@nuzex.shop

Company Name: Xi'an Mingzhi Zhen Trading Co., Ltd.
Company Address: Room 301, Unit 1, Building 1, Yajule Huju BijI A District, Guodu Subdistrict, Chang'an District, Xi'an, Shaanxi, China
Phone: +86 15901211535